Our 100% Money Back Guarantee

Terms and Conditions:

We offer a 100% refund of all professional fees collected on any application that comes back refused from IRCC OR free resubmission (at the discretion of the RCIC). Refunds are only applicable to professional fees collected, as listed in the Service Agreement. To be eligible for any refund, the client must be listed on a signed Service Agreement, with an active case. All refunds are subject to approval from the RCIC listed on the Service Agreement.

This policy does not apply to the following situations:

• Temporary class applications – TRVs, Work Permits, Study Permits, eTAs, LMIAs
• Humanitarian and Compassionate Grounds and Refugee Applications
• Any online consultations, discovery calls or client interactions that exist outside of the Service Agreement.

In some exceptional cases whereby the RCIC and client have agreed to work together the RCIC may request to void the refund policy based on the nature of the case. If this should happen it will be directly stated in the Service Agreement. In these cases, the client would be notified before signing any agreement, that the refund policy does not apply. For example, cases such as business immigration pathways, which have multiple applications and take years to process, may be considered too risky to take on a 100% guarantee. In our initial consultation or discovery call, the RCIC will notify the client of this and come up with a custom refund policy or agree on terms that make sense to each the client and the RCIC, which may include a no refund Service Agreement.

Refunds are not returns. If the client wishes to cancel the appointment of the RCIC before a decision is made on the file, the client is ineligible for a refund.

This policy only applies to Service Agreements that are signed from May 01, 2024 onwards and must be explicitly stated in section 8 of the Service Agreement.